Our Response to COVID-19

April 8, 2020

To all our valued Bailey Nelson customers,

By now you are likely aware that we have closed all of our stores in support of the efforts to keep our communities safe during this time. 

We would like to thank you for your understanding and the support you have shown us up until now. Our customers are at the heart of our business and we can’t wait to continue to service you when it is safe to do so. 

 

Regarding Orders:

 

As a result of the current global COVID-19 pandemic, 

we’ve experienced heavy delays and disruptions across our supply chain. As we move through these obstacles, we want you to know your order is coming soon!

We have completed orders coming through daily and will send them to you as quickly as possible.

When your order arrives, we will be in touch in one of the following ways:

 

  1. If your order was made online, you will receive a notification with your tracking number once the parcel has shipped.
  2. If your order was made in store, we will reach out to you to confirm your shipping information and send your tracking number once the parcel has shipped.

 

Due to the high volume of queries coming through our Customer Support channels, we would greatly appreciate your patience with us as we keep up with the demand.

We are still here to support and assist in any way we can - you can reach us at hello@baileynelson.co.uk or using the support / Live chat icon on our website. 

 
Refunds/Returns: We are extending our return policy for current open orders to one month from the date that we re-open our retail stores. If you have questions on your order, please contact us by email at hello@baileynelson.co.uk

Customer Care Support: Our team will continue to be available to help you with your questions and inquiries as always.
• Connect by email at hello@baileynelson.co.uk 
• Connect on live chat here on our website.
Our online store will stay open, with free shipping to the UK during our retail closures.

We will continue to provide updates to you as necessary. Thank you for your understanding during this challenging time.

The Bailey Nelson Team