FAQs

SALE

Sale Offer

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Limited Availability

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Shipping and Returns

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Shipping and Returns

WHEN WILL MY GLASSES ARRIVE?

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WHAT IS YOUR RETURNS POLICY?

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Prescriptions and Lenses

WHAT IF I HAVE AN ASTIGMATISM?

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WHAT PRESCRIPTIONS DO YOU COVER?

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WHAT IS BLUE LIGHT FILTER?

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DO YOU OFFER ANTI-FATIGUE, VARIFOCAL OR BIFOCAL LENSES?

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TELL ME ABOUT YOUR LENSES?

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WHAT IS MY PUPILLARY DISTANCE (PD)?

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DO YOU OFFER NHS EYE TESTS?

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DO YOU OFFER EYE TESTING?

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Product and Care

WHAT ARE YOUR FRAMES MADE OUT OF?

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HOW DO I CARE FOR MY NEW GLASSES?

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Purchasing

WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

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WHAT HAPPENED TO YOUR LONDON STORES?

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WHY ARE THE GLASSES SO CHEAP? AM I MISSING SOMETHING?

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COVID-19

IMPORTANT INFORMATION ABOUT COVID-19

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