FAQs
COVID-19
February 2022
Shipping and Returns
WHEN WILL MY GLASSES ARRIVE?
WHAT IS YOUR RETURNS POLICY?
DO YOU SHIP OUTSIDE THE UK?
Prescriptions and Lenses
WHAT IF I HAVE AN ASTIGMATISM?
WHAT PRESCRIPTIONS DO YOU COVER?
WHAT IS BLUE LIGHT FILTER?
DO YOU OFFER ANTI-FATIGUE, VARIFOCAL OR BIFOCAL LENSES?
TELL ME ABOUT YOUR LENSES?
WHAT IS MY PUPILLARY DISTANCE (PD)?
DO YOU OFFER NHS EYE TESTS?
DO YOU OFFER EYE TESTING?
Product and Care
WHAT ARE YOUR FRAMES MADE OUT OF?
HOW DO I CARE FOR MY NEW GLASSES?
Purchasing
WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?
WHAT HAPPENED TO YOUR LONDON STORES?
WHY ARE THE GLASSES SO CHEAP? AM I MISSING SOMETHING?
SALE
Limited Availability
Shipping and Returns