SHIPPING & RETURNS


SHIPPING & RETURNS

WHEN WILL MY GLASSES ARRIVE?

Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take around two weeks to process, while more customised lenses and prescription sunglasses can take up to three weeks before they are ready to ship out. Once your glasses have been shipped you will receive a confirmation email, along with tracking information which should give an approximate delivery date. 

 

WHAT SHIPPING METHODS DO YOU OFFER?

We want your glasses to be with you as swiftly as possible, so we use Royal Mail's First Class Signed For service, which requires a signature upon delivery. We recommend that you put your shipping address as a location where there will be someone available to receive your glasses, like your place of work.



WHAT IS YOUR RETURNS POLICY?

We are happy to accept returns and exchanges within 30 days, and we will provide a full refund. All you need to do is drop us an email hello@baileynelson.co.uk - we can then arrange a prepaid returns label to get them sent back free of charge. If you have any issues with the frames, lenses or any other part of our product, please send us an email and we will do our best to sort it out straight away.