SHIPPING & RETURNS


SHIPPING & RETURNS

WHEN WILL MY GLASSES ARRIVE?

Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take around one week to process, while more customized lenses and prescription sunglasses usually take about two weeks before they are ready to ship out. Once your glasses have been shipped you will receive a confirmation email, along with tracking information which should give an approximate delivery date. *PLEASE NOTE: Online orders are currently being shipped from our office in Australia until our stores open in London. 



WHAT IS YOUR RETURNS POLICY?

We are happy to accept returns any time in the first 30 days, and we will provide a full refund. All you need to do is drop us an email hello@baileynelson.co.uk We can then arrange a postal return slip to get them sent back free of charge. If you have any issues with the frames, lenses or any other part of our product, please send an email and we will do our best to sort it out straight away.