SHIPPING & RETURNS
STANDARD DELIVERY UK:
Due to COVID-19, we are experiencing a significant increase in online orders, and some delays to our standard shipping estimates may occur. Please rest assured our team are working as quickly as possible to process and ship your order to you.
Shipping within the UK is free for orders over £20 and is shipped with Royal Mail Tracked 24. The expected time for standard delivery is:
- 2 weeks (Mon-Fri excluding bank holidays) for optical glasses and sunglasses with prescription, following prescription verification.
- 3-5 business days (Mon-Fri excluding bank holidays) following order placement for non prescription sunglasses and accessories in stock and on hand. 2 weeks for non prescription that needs to be ordered from our lab.
Once your items have been shipped you will receive a confirmation email with the tracking information.
For orders placed in store, we accept returns and exchanges due to change of mind for 30 days from the date of collection (sale items and contact lenses excluded). Please contact the store you purchased at for further details.
For orders placed online, we accept returns and exchanges for 30 days from the date the customer receives the order (sale items and contact lenses excluded). Returns for online optical and sunglass orders are free for orders that totaled over £20; please email us at firstname.lastname@example.org with your return request and order number, and we will arrange a reply paid return slip for you.
Due to supplier restrictions, exchange or refund of contact lenses is limited to unopened boxes only. Contact lenses are not eligible for a reply paid postal slip, and are returned at the buyer's cost; please see here for further details.
Standard manufacturing warranties for product faults apply to all products. Please contact email@example.com with any queries.
For orders placed online - in accordance with UK distance selling rights, we will accept refunds on sale products within 14 days of being received.
For orders placed in store - all sale purchases are final. No refund or exchange applies for change of mind.
In case of a return for multi-pair offers, the promotion or lesser of the two will be refunded.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into either of our boutiques or email us so we can help - our team are always happy to chat with you and make the necessary adjustments! If you are unable to visit in store, please email firstname.lastname@example.org so that we can advise on options to ensure you get the perfect fit.