SHIPPING & RETURNS
STANDARD DELIVERY UK:
Due to COVID-19, we are experiencing a significant increase in online orders, and some delays to our standard shipping estimates may occur. Please rest assured our team are working as quickly as possible to process and ship your order to you.
Shipping within the UK is free for orders over £20 and is shipped with Royal Mail Tracked 24. The expected time for standard delivery is:
- 8-12 business days (Mon-Fri excluding bank holidays) for optical glasses and sunglasses with prescription, following prescription verification.
- 3-5 business days (Mon-Fri excluding bank holidays) following order placement for non prescription sunglasses and accessories.
We can ship to following European countries with DPD Local tracked service, which requires a signature on delivery. International deliveries usually take additional 5-10 days depending on the country. Customers are responsible for any local customs duties or import taxes at their destination country. International shipping starts at £10.
Austria, Belgium, Cyrpus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Ukraine.
If you'd prefer to collect in-store you can choose to pick up from our Old Spitalfields Market store. We'll email you once your order is ready.
I'M NOT LOCATED IN EUROPE OR THE UK?
We are also able to ship within Canada, Australia, and New Zealand; for shipping within these countries, please make your purchase through Bailey Nelson Canada, Bailey Nelson AU, or Bailey Nelson NZ.
WHAT IS YOUR RETURNS POLICY?
We are happy to accept returns for full-price optical and sunglass products at any time in the first 30 days. All you need to do is drop into the boutique where you purchased them, or email firstname.lastname@example.org if you purchased online.
Please note that all sale items are final. No refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). In case of a return for multi-pair offers, the promotion or lesser of the two will be refunded.
Standard manufacturing warranties for product faults apply to all products. Please contact email@example.com with any queries.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into either of our boutiques or email us so we can help - our team are always happy to chat with you and make the necessary adjustments! If you are unable to visit in store, please email firstname.lastname@example.org so that we can advise on options to ensure you get the perfect fit.